Account desk
Sign-in, player name, verification, account closure
Replies in under 15 minutes
Languages: English, Hindi, Telugu, Tamil, Bengali
Support team
Who answers, and how fast
The assistant answers first. Anything it cannot solve goes to one of these desks with your reference number, open 24 hours, every day.
Payments desk
Chip balance questions, deposit and withdrawal requests, payment screenshots
Replies within 1 hour, escalated cases within 6 hours
Languages: English, Hindi, Marathi, Gujarati
Game review desk
Disconnections, points, joker, declare and show disputes
Replies within 2 hours with the deal record
Languages: English, Hindi, Kannada, Malayalam
Responsible gaming desk
Entry limits, session limits, breaks, self-exclusion
Limit changes applied the same day
Languages: English, Hindi, Punjabi, Urdu
How to reach the team
Help chat on every page — Assistant answers instantly, an agent replies in under 15 minutes
support@teen13.in — Email replies within 6 hours
Open 24 hours, every day
Agent names and photos appear here once you send us the team list. Reply times above are the targets each desk works to.